Thank you for choosing Recover.ae for your recovery product needs. Please review our shipping policy to understand how we process and deliver your orders. This page explains our shipping methods, delivery timelines, tracking information, and other important details to ensure a smooth and transparent delivery experience.
Shipping Policy
Shipping & Delivery Information
We are committed to providing a smooth and transparent delivery experience for every order. This section outlines important details about how your orders are processed, prepared, and shipped. From order confirmation to final delivery, our goal is to keep you informed about each step so you know exactly what to expect.
Below you will find helpful information about shipping methods, delivery timelines, tracking updates, shipping costs, and other important policies. Reviewing these sections will help you better understand how your order is handled and how we ensure safe and reliable delivery to your location.
Contact UsOrder Processing:
Orders are typically processed within 3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotions.
Shipping Methods:
We offer standard shipping for all orders. The estimated delivery time will depend on your location and the shipping option selected during the checkout process. Customers can view available shipping options and estimated delivery times during checkout.
Shipping will be done by a third-party courier. Avoid any delivery delay by providing your full address along with your contact details.
Shipping Costs:
Shipping costs are calculated based on the weight of the items in your order and the shipping destination. The total shipping cost will be displayed during the checkout process before completing your purchase.
Shipping Destinations:
We currently offer shipping within the United Arab Emirates. For international shipping inquiries, please contact our customer support team at info@recover.ae.
Tracking Information:
Once your order has been shipped, you will receive an email with the tracking information. You can track the status of your shipment through the provided tracking number.
Delivery Times:
The estimated delivery time will be provided during the checkout process based on your selected shipping option. Please note that delivery times are indicative and may vary due to external factors such as customs clearance or unforeseen delays.
Undeliverable Packages:
If a package is undeliverable due to an incorrect address provided by the customer or if the package is refused, the customer will be responsible for the return shipping costs and any additional fees incurred.
Customs and Duties:
For international orders, customers are responsible for any customs duties or taxes imposed by their country. recover.ae is not responsible for any delays or additional charges due to customs processing.
Delivery Issues:
In the event of delivery issues or if your package does not arrive within the estimated delivery time, please contact our customer support team at info@recover.ae. We will work to resolve the issue promptly.
Legal Compliance:
This shipping policy is designed to comply with the consumer protection laws of the United Arab Emirates.
Review:
We reserve the right to review and update this shipping policy periodically. Any changes will be communicated on our website. Thank you for choosing recover.ae. We appreciate your trust in our products and services.
Delivery Timelines
Delivery & Shipping Policy
Recover products are premium wellness installations that are prepared for delivery within the UAE through our specialist logistics and installation team.
Typical delivery timelines vary depending on product availability, preparation requirements, and installation scheduling. Estimated delivery timeframes are provided on individual product pages where applicable.
All delivery timeframes displayed on the website are estimates only and should not be considered guaranteed delivery dates.
Force Majeure Policy
Recover shall not be held responsible for delays or failure to perform delivery obligations where such delays arise from circumstances beyond our reasonable control.
These circumstances may include but are not limited to:
- War or regional conflict
- Shipping route disruption
- Customs restrictions
- Natural disasters
- Freight carrier interruption
- Port closures
- Government restrictions
- Global supply chain disruption
During such events, delivery timelines may be extended until normal logistics operations resume.
Shipping & Logistics Disruptions
From time to time, delivery schedules may be affected by circumstances outside of our control.
These may include, but are not limited to:
- International shipping delays
- Customs clearance delays
- Port congestion or freight disruption
- Regional logistics disruptions
- Airspace or maritime restrictions
- Geopolitical events
- Force majeure events
In these circumstances, Recover will provide updated delivery timelines as soon as information becomes available.
Contact Us
Join Us on the Journey
Whether you’re chasing peak performance, better sleep, or total relaxation, Recover.ae is here to help you recharge, restore, and reimagine your health.
Discover the UAE’s leading recovery systems — trusted by athletes, loved by wellness seekers, and designed for modern lifestyles.
Explore our collection today and start your recovery journey with Recover.ae.