Return & Refund Policy

Thank you for shopping with Recover.ae. We want to ensure that you have a positive experience with our products and services. Please read our returns policy carefully to understand your rights and responsibilities.

1. Return Period:

You may return any unused and unopened item purchased from Recover.ae within 14 days of receiving it. This period aligns with the consumer protection guidelines of the United Arab Emirates.

2. Condition of Returned Items:

Items must be returned in their original condition, unopened, and unused. Please ensure that all tags, stickers, and protective seals are intact.

3. Return Process:

To initiate a return, please contact our customer support team at info@recover.ae. They will guide you through the return process and provide you with a return authorization number if required. Please include this number with your returned items.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). In such cases, Recover.ae will cover the return shipping costs.

5. Refund or Exchange:

Upon receiving the returned item and verifying its condition, we will process your refund within 5 days. If you prefer an exchange, please specify the replacement item, and we will do our best to accommodate your request.

Refunds will be made onto the original mode of payment.

6. Restocking Fees:

Recover.ae does not charge restocking fees for eligible returns. However, in certain circumstances, we reserve the right to assess a restocking fee if the returned item is not in its original condition.

7. Exceptions:

Some items may not be eligible for return due to hygiene reasons or if they are personalized or customized. Please check the product description for any specific return restrictions.

8. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately at info@recover.ae. We will arrange for the return of the item and cover any associated shipping costs.

9. Customer Support:

For any questions or concerns regarding our returns policy, please contact our customer support team at info@recover.ae.

10. International Returns:

For international returns, customers are responsible for both the return shipping costs and any applicable customs duties. Please contact our customer support team for guidance on international returns.

11. Legal Compliance:

This returns policy is designed to comply with the consumer protection laws of the United Arab Emirates.

12. Review:

We reserve the right to review and update this returns policy periodically. Any changes will be communicated on our website.

Thank you for choosing Recover.ae. We appreciate your business.

CPJO General Trading FZLLC T/A Recover.ae
Dubai Silicon Oasis
DDP
Building A1
Dubai
UAE

contact@recover.ae