Cancellation & Replacement Policy
Welcome to CPJO General Trading FZCO T/A Recover.ae, your trusted source for recovery products. We are committed to providing excellent customer service, and we want to ensure you have a clear understanding of our cancellation and replacement policies.
Cancellation Policy:
- Cancellation Period: Customers have the right to cancel their orders within 48 hours of placing the order without incurring any charges.
- Cancellation Process: To cancel an order, please contact our customer support team via email or phone, at contact@recover.ae or 0544043663.
- Refund Policy: We will offer a full refund, minus any non-refundable fees, such as shipping or processing fees, which will be clearly communicated.
Replacement Policy:
● Conditions for Replacement: Customers may request a replacement for a product in the case of defects, damages during shipping, or other valid reasons. The process for initiating a replacement request is as follows:
Contact our customer support team within 30 days of receiving the product.
Provide all relevant details, including order number, product name, and a description of the issue, photos or videos will be also be helpful.
Follow the instructions provided by our support team for returning the item.
Additional Information:
Return Shipping: Customers may be responsible for the cost of return shipping unless otherwise specified. If we offer free returns or replacements, this information will be explicitly stated.
Timelines for Processing: We aim to process cancellations, refunds, and
replacements within 10 days.. Timelines may vary, and we appreciate your
patience.
Contact Information: If you have any questions or concerns regarding our cancellation and replacement policies, please contact our customer support team at contact@recover.ae.
Legal Disclaimer: This policy is subject to change, and any updates will be communicated to customers. By making a purchase on our website, you agree to abide by the terms outlined in this policy.
Thank you for choosing CPJO General Trading FZCO T/A Recover.ae. We appreciate your trust in our products and services.