Terms and Conditions

1. Introduction and Acceptance of Terms

By accessing our website and purchasing recovery products, you agree to comply with the terms and conditions outlined herein.

2. Definitions

• We, Us, or Our: Refers to CPJO General Trading FZCO T/A Recover.ae.
• You or Customer: Refers to the user of our website and purchaser of our recovery products.

3. Scope of Services

CPJO General Trading FZCO provides recovery products through our ecommerce platform.

‘CPJO General Trading FZCO’ maintains the https://recover.ae/ Website ("Site"). United Arab of Emirates is our country of domicile”

4. Ordering Process

Customers must follow the specified steps on our website to place an order. ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

5. Pricing and Taxes

Product prices are listed on our website. Taxes and additional charges, including shipping fees, may apply.

6. Payment Terms

Payment is due at the time of order. We accept Visa/Mastercard/American Express.. Additional fees may apply.

7. Shipping and Delivery

We will process and ship orders promptly. Shipping costs, estimated delivery times, and international shipping information are available on our website.

8. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on returning products and obtaining refunds.

9. Product Warranty

CPJO General Trading FZCO may offer warranties or guarantees for certain recovery products. Details are provided in the product documentation.

10. Intellectual Property

All intellectual property related to our products and website is owned by CPJO General Trading FZCO.

11. User Accounts

If you create a user account on our website, you are responsible for maintaining the security of your account information.

12. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect customer data.

13. Dispute Resolution

Any disputes will be resolved through [arbitration/mediation/litigation] as outlined in our Dispute Resolution Policy.

14. Limitation of Liability

CPJO General Trading FZCO is not liable for any damages incurred by customers beyond the extent permitted by law.

15. Indemnification

Customers agree to indemnify CPJO General Trading FZCO against any losses or damages arising from their use of our products or services.

16. Termination

Either party may terminate the agreement under specified circumstances.

17. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates.

"We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE"

18. Changes to Terms

We reserve the right to modify these terms and conditions. Customers will be notified of changes through email.

19. Contact Information

For inquiries and support, please contact us at info@recover.ae.

20. Product Information and Descriptions

We strive to provide accurate and detailed information about our recovery products. Any specifications, features, and limitations are clearly outlined on our website.

21. Product Availability

Products are subject to availability, and we will take appropriate steps if a product becomes unavailable after an order has been placed.

22. Account Security

Customers are responsible for maintaining the security of their account information. Strong password creation is encouraged.

23. User Reviews and Feedback

We welcome customer reviews and feedback. However, we reserve the right to moderate and remove inappropriate content.

24. Communication Preferences

Customers can manage their communication preferences by adjusting settings on our website.

25. Customer Responsibilities

Customers are responsible for providing accurate information during the ordering process and complying with all applicable laws and regulations.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

26. Age Restrictions

Certain recovery products may have age restrictions. Please review product details for specific requirements.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

27. Consumer Rights

Consumer rights under applicable consumer protection laws are respected and adhered to.

28. Product Recalls

In the event of a product recall, procedures and communication methods will be promptly initiated.

29. Customer Support

For inquiries, assistance, or issue resolution, our customer support team can be reached at contact@recover.ae.